Shortly after boarding, Customer Care Kits will be distributed, containing a mask, hand sanitizer, water bottle, A headset and a snack. Contact the testing providers directly for answers to any question regarding their services or the content of their websites, Learn more about Hawaii's enhanced entry program for Canadians and see how you may qualify. Our in-flight crew is also additionally provided Do you have a remaining ticket value from a previously cancelled booking? Air Canada. of their itinerary. A: Learn more about Hawaii's enhanced entry program for Canadians and see how you may qualify by visiting the State of Hawaii's website: https://Hawaiicovid19.com/travel/getting-to-Hawaii/. For the past few months, Air Canada has blocked the sale of adjacent seats in economy class, and WestJet has done the same throughout the entire plane, to help prevent the spread of COVID-19. Due to privacy laws, the names cannot be disclosed to anyone other than the public health authority. Infrared temperature checks will be taken at the airport, either by Air Canada employees or a third party. Should a transiting passenger’s outbound flight be significantly delayed or cancelled and they must leave the sterile area of the As part of our effort to help Canadians travel internationally safely and securely, effective December 1, 2020, Aeroplan Members making an eligible new booking with Air Canada originating in Canada will Chef Vikram Vij, and Chef Jérôme Ferrer. 2We properly wipe and sanitize each armrest for your health and comfort. A: The state of Hawaii will only accept test results from an approved Testing Entity. Inside Air Canada's business-class only A319. A pre-packaged pillow and blanket will be provided on your seat. We also require all customer-facing employees to use Personal Protective Equipment such as face guards, masks and gloves, and all employees have access to hand sanitizer. Can I still participate in the quarantine exemption program? You can now convert your previously cancelled booking (for original travel between March 1, 2020 and February 28, 2022) to an Air Canada Travel Voucher that is fully transferrable and never expires or Aeroplan points with an additional You may be exempt from the requirement to wear a face covering if the two following conditions are met: You have a valid medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, and that you have received authorization not to wear a face covering from Air Canada. Refer to the list below for additional testing entities approved by the State of Hawaii.*. What are Air Canada's grooming procedures to eliminate the virus which causes COVID-19? At this time there are entry restrictions upon arriving in Canada that would impede the testing process for The monthly Air Canada has already been recognized by the 2019 Skytrax World Airline Awards for Best Airline Cabin Cleanliness in North America. Shortly after boarding, you will receive a Customer Care Kit containing a mask, hand sanitizer, water bottle, a headset and a snack. Please note that other partner lounges may also be closed. Q9: Can I still fly if testing is not offered in my country? During flight, our Flight Deck Check-in for your flight via the Air Canada Mobile App or at aircanada.com and get your boarding pass in advance. Health questions must be answered at check-in, the boarding gate, or both. A: If you test positive or if your results are indeterminate, you will not be permitted to board a flight to Canada. For original travel between March 1, 2020 and February 28, 2022. To view a list of flights, please click HERE. A mid-flight cold sandwich and snack will be served in disposable packaging, on select flights*. Prior to landing, a cold, light refreshment will be served in a box. Pre-packaged meal boxes, which include a hot casserole, will be distributed on all flights over 2 hours. Customers who, after further confirmation and verification, are deemed unwell to travel What kind of safety items does Air Canada provide its customers onboard? Air Canada Rouge is Air Canada’s leisure carrier operating more than 100 routes on five continents. No change fee will apply. They are cheaper than … No change fee will apply. While on board, customers are further required to wear their face covering at all times except to eat and drink or, in case of an in-flight emergency should the oxygen masks be deployed, or when, in the judgment of the Customers who prefer to travel on a different flight will have an option to change to another flight operating within three days or to the next available flight without additional fees. The air transportation sector has been disproportionately impacted by the COVID-19 pandemic. is accepted as an acceptable face covering. Now at select Canadian airports*, you can check your bags in a completely touchless way when travelling within Canada. your safety. You can make a one-time change without a fee or cancel your existing booking and rebook later if your original travel is between March 1, 2020 and February 28, 2022. Auf den meisten Flügen bietet die Airline einen Economy und Business Class Service. In addition, customers can select from cold meal options, pre-packaged and sealed in our convenient meal snack bag. as they become available to further enhance safety. 6As a precaution, you may be asked a few health-related questions before boarding. Genießen Sie mehr Platz und Komfort an Bord in unserer Premium Economy. Air Canada is Canada's largest domestic and international airline. As a means of contact tracing, a record is kept of all lounge visitors for 30 days. For specific questions related to the implementation of the government policy, please contact the government or Canadian Consular Services. 7A dedicated washroom attendant is on duty, responsible to disinfect and sanitize facilities. For the safety and well-being of our customers and employees, we require all customers to wear cloth coverings or masks over their mouth and nose while at check-in, during the boarding process and during flight on all Air We have additionally strengthened our industry-leading cabin grooming standards with the introduction of electrostatic spraying of cabin interiors. Inside Air Canada's business-class only A319. Your safety is our top priority. One route in particular, Toronto-Copenhagen (YYZ-CPH) made our list of the best new airline routes for 2015. If you booked directly with Air Canada and you need to cancel any flight, you will soon be able to can convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never 1For your safety, all seat belt buckles and seat controls are sanitized inside and out. Beachten Sie bitte, dass diese Inhalte zurzeit nur auf Englisch und Französisch verfügbar sind. Look for signs for TouchFree Bag Check where available. This requirement applies to all customers except for children under the age of 2 or customers who have a medical condition preventing them from wearing such a covering. This non-contact procedure will be performed in the context of the existing government-mandated health questionnaire currently Your COVID-19 PCR test must have been conducted within 72 hours of the scheduled departure time of your direct flight to Canada. Air Canada typically offers premium economy seats on selected domestic and international flights. "Air Canada's strategy for managing COVID-19 has been to develop and apply multiple layers of biosafety measures for customers and employees. 12We use a disinfectant in the regular cleaning of our lavatories. For international and other numbers, visit www.aircanada.com/othernumbers. If an elevated reading is obtained, our protocol is to re-check with another temperature To learn more please visit aircanada.com/covid-19-insurance." electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes. flight. Learn more about what **All Pacific routes, plus Tel Aviv to Toronto (YYZ), Athens to Toronto (YYZ), Athens to Montreal. You may be exempt from the requirement to wear a face covering if the two following conditions are met: You have a valid medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, and that you have received authorization not to wear a face covering from Air Canada. Cases of transmission of communicable diseases on aircraft are very rare. Just took an AIR CANADA premium economy Vancouver to UK and the physical space was well worth it. Learn more. With your continued safety in mind throughout your travel journey, we are re-opening our lounges with new biosafety measures in place. There is assisted bar service with our full offering. Travel Voucher or Aeroplan points with an additional 65% bonus Aeroplan points. Q: I have a flight from Canada to Hawaii on a United issued ticket, which indicates travel is fully operated by Air Canada? Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. All cleaning products we use including disinfectants are effective and fully approved for use by Health Canada. I tried to look on the website, but could not find an answer. Does Air Canada require passengers to wear face coverings while on board? With the onset of COVID-19 the airline has strengthened its cabin grooming standards and will begin using state-of-the-art electrostatic sprayers to ensure a deeper clean with hospital grade disinfectant. However, these are replaced if soiled. We have implemented highly flexible and expanded booking options. The Public Health Agency of Canada (PHAC) maintains a list of flights with confirmed COVID-19 cases on board. Air Canada is one of only two airline partners in Canada whose passengers qualify for the State of Hawaii's quarantine Transport Canada and as such they do not qualify as acceptable face coverings when travelling with us. Please contact the Air Bar service will include bottled water, Lavazza coffee, black tea and limited soft drinks (Coke, Diet Coke, Ginger Ale). With flexible and expanded booking options and Air Canada CleanCare+, when you're ready to take off, we are too. credit booking. With our lounges opening back up, there are some new safety standards to expect on your next visit. A: No. The card swiper will be disinfected after each use. Initial voluntary testing will be done at the airport, and you will then proceed to your place of quarantine as if you were fulfilling the current 14-day quarantine. On September 8, DL resumed operation from New York to Rome with a flight operated three times a week. You can now convert your previously cancelled booking (for original travel between March 1, 2020 and February 28, 2022) to an Air Canada For customers eligible for a face covering exemption, as of December 15, 2020, you will also need to present a negative COVID-19 test taken within 72 hours from departure, at the airport check-in and/or prior to boarding the 7You can fly confidently, knowing our HEPA filtration systems capture 99.9% of airborne particles, and continually refreshes cabin air. Your safety is our top priority. 7For your safety, all customers are required to wear protective face coverings. 4There is assisted bar service with our full offering. installment payments will also be put on hold and resumed once your Flight Pass is reactivated. visit aircanada.com/covid-19-insurance.” To learn more about Manulife, visit www.manulife.ca or call 1-888-220-5212. Learn more about what Learn more about how Air Canada is helping make your next trip secure and seamless. The units quickly and accurately measure the Hand sanitizer dispensers are positioned strategically throughout lounge. A negative loop-mediated isothermal amplification (LAMP) test. Click here for and viruses. Air Canada recibió una calificación de cinco estrellas en la categoría de Aerolíneas Globales por la Asociación de Experiencia de los Pasajeros de Aerolíneas (APEX) al ser nombrada la Mejor Aerolínea de América del Norte por Global Traveler esto gracias a su continuo compromiso en brindar servicios de excelencia. Extra precautions will be taken at the airport: To further prepare for your airport experience, we recommend checking with your departure airport for any additional precautions or updates specific to their location, that could improve your travel experience. 8We're wiping down sidewalls for your peace of mind each time an aircraft overnights. Prior to landing, a cold light meal will be served in a box on flights to Europe. Ensure you inform the Testing Entity that your final destination A: The program is effective for Air Canada passengers as of December 17th, when Air Canada's scheduled direct flights begin from Vancouver (YVR) and Calgary (YYC) to Maui (OGG) and Honolulu (HNL). bookings. Q: I have a flight from Montreal, connecting in Vancouver to Hawaii on December 17th when should I get tested? 9Hand sanitizer dispensers have been placed around the airport for your personal use. Our business services will be limited to complimentary Wi-Fi and remote printing. to enter the lounge. for the quarantine exemption program are those provided by one of the Approved Testing Entities. The only reports that are accepted for the quarantine exemption program are those provided by one of the Testing Entities below. On flights from Europe, a hot snack will be provided. Is the time related to when I get the test or when my results are provided? Bitte reservieren Sie Ihren Sitzplatz über unser Online Check-in. The Public Health Agency of Canada (PHAC) maintains a list of flights with confirmed COVID-19 cases on board. to privacy laws, the names cannot be disclosed to anyone other than the public health authority. 6Meals can be ordered and delivered to your table by accessing the new Maple Leaf Lounge @ la table service by simply scanning an NFC or QR code at your table. A: Yes. As with all communicable disease protocols, if someone tests positive for the virus after having travelled on a flight, Air Canada is notified by the appropriate health authority. 5Our boarding process has changed to minimize contact and ensure appropriate distancing. Check in from your computer and print your boarding pass. Comfortable, exceptional meals served on China crockery and stainless steel cutlery, with wine glasses and China cups. Air Canada's predecessor, Trans-Canada Air Lines (TCA), was created by federal legislation as a subsidiary of Canadian National Railway (CNR) on 11 April 1937. completed by travellers. your travel itinerary and uploading your valid negative test result reporting form. Hello Can't seem to find any reviews (other than articles introducing the new product months ago) about Air Canada's Premium Economy on the HD. As a means of contact tracing, a record will be kept of all lounge visitors for 30 days. Canadians All high-touch areas are sanitized with a hospital-grade disinfectant before every flight, and each time an aircraft overnights it receives a thorough cleaning. A: Yes, passengers flying on an Air Canada operated flight can qualify for the Hawaii Safe Travels program so long as they get tested at an approved Testing Entity 72 hours prior to the departure time of the final flight Learn more. Presenting a negative COVID-19 or to Aeroplan points with an additional 65% bonus Aeroplan points. Please note that for those over the age of 2, face coverings are a mandatory requirement issued by Transport Canada. For flights under 2 hours, a complimentary water bottle service will be available (meal and bar service will not be offered). Terms and conditions apply. is accepted as an acceptable face covering. Q: If I am connecting through Canada from an International airport, can I still participate in the Hawaii Safe Travels program? We invite you to check directly with the operating carrier. Customers who, after further confirmation and verification, are deemed unwell to travel You have a valid medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, and that you have received authorization not to wear a face covering from Air Canada. There is assisted bar service with our full offering. to quarantine for 14 days in a Public Health Agency of Canada quarantine location. Using $5 million in Crown seed money, two Lockheed … Around-the-world (RTW) tickets; Skipping Flights … To avoid high call wait times, click here for the steps on how to cancel an existing Flight Pass credit booking. Q: What if I do not undergo a pre-departure COVID-19 test, or my test is not from an approved State of Hawaii Testing Entity? You will not be subject to the State of Hawaii's 10-day mandatory quarantine if your departure is delayed by the airline, and if you completed a pre-travel Air Canada is Canada's largest airline together with its regional partners operating as Air Canada Express. Do I qualify for Hawaii's Safe Travels Program? 5We sanitize your personal screen and all surfaces of the in-flight entertainment area. 1As of July 1, a notification email will be sent to you prior to check-in if your flight is reaching capacity in Economy Class. by Transport Canada and as such they do not qualify as acceptable face coverings when travelling with us. All passengers who are not compliant with the face covering requirements will be reported to Transport Canada, which For employees, temperature screenings and daily health assessments are mandatory. 2Bar service will be combined with meal service to minimize contact. Can I be infected by the air in the aircraft if an infected passenger is onboard? Learn more. To view a list of flights, please click HERE . Q11: I have a negative COVID-19 PCR test. For the Medical Certificate, please click Any employee who feels ill or experiences any COVID-19 symptoms must stay For sanitary reasons, the bag used to package these Care Kit items also doubles as a trash bag to dispose any personal items. If determined necessary, health authorities will meet the aircraft to assess and follow up as required. We have you covered. Booking can be changed or cancelled up to 2 hours prior to departure. 1As of July 1, a notification email will be sent to you prior to check-in if your flight is reaching capacity in Economy Class. A negative loop-mediated isothermal amplification (LAMP) test. As check-in and boarding times differ based on your itinerary, here's some information to help. Book hotels, cars and vacations with Air Canada Vacations. Priority baggage. 7You can fly confidently, knowing our HEPA filtration systems capture 99.9% of airborne particles, and continually refreshes cabin air. Some international destinations require a negative COVID-19 PCR test result prior to departure. For the Canadian Government’s information on testing entities abroad: Please note that we do not control these directives and that details are subject to change. Air Canada customers travelling to France can bypass testing on arrival by taking part in a new rapid screening process for COVID-19 before departure from Montreal-Trudeau International Airport (YUL). Children older than 2 but less than 6 years of age who cannot tolerate wearing a face covering are exempted adjusted onboard services are also in place to better protect customers and employees. Note that we are also temporarily suspending the selling of new Maple Leaf Club memberships. *Air Canada is providing this information for reference purposes only. Customers must have a maximum temperature of 38 degrees Celsius to be permitted on board, except for flights to/from China where the maximum temperature is 37.3 degrees Celsius. Answer 1 of 3: It has been many years since I flew to UK - I was lucky to have flown Business the last time and of course the budget isn't there for this trip. that you remain in Alberta for 14 days. Q: I have my valid negative test result reporting form but I have not registered with the State of Hawaii before my departure. Face coverings will be mandatory throughout your entire journey. Acceptable face coverings are made with protective layers of absorbent fabric (such as cotton) that snugly fit over the nose and mouth and are secured to the face with ties or ear loops. disease, we are given strict protocol as to who is required for contact tracing. Travel Voucher or Aeroplan points with an additional 65% bonus Aeroplan points. All high-touch areas are sanitized with a hospital-grade disinfectant before every flight, and each time an aircraft overnights it receives a thorough cleaning. For international and other numbers, visit www.aircanada.com/othernumbers. In addition, customers can select from cold meal options, pre-packaged and sealed in our convenient meal snack bag. A: Yes. COVID-19 PCR test 72 hours before the scheduled departure time of the final flight of your itinerary. 10All of our check-in counters are thoroughly sanitized throughout the day. You can make a one-time change without a fee for all new and existing tickets issued through February 28, 2021 for original travel between March 1, 2020 and February 28, 2022. This is to allow you to explore other options if you prefer more space onboard. an elevated offering available from one of our renowned chefs from our culinary program, along with exciting local offerings and cross-crountry favourites*. Children older than 2 but less than 6 years of age who cannot tolerate wearing a face covering are exempted Limited iPads will also be made available and are sanitized between each The Public Health Agency of Canada (PHAC) maintains a list of flights with confirmed COVID-19 cases on board. 6When an aircraft overnights, we sanitize the inside of each overhead bin to keep your luggage clean. *Available in the following cities: Toronto (Pearson), Montreal, and Ottawa. Enhanced cleaning and disinfection procedures, pre-packaged foods and a new ordering system are some of the steps we're taking as we begin reopening lounges. Indicates an external site which may not meet accessibility guidelines. Make checking your bag entirely touchless with our TouchFree Bag Check and Bag Drop services*. Children older than 2 but less than 6 years of age who cannot tolerate wearing a face covering are exempted from Eligible customers are required to scan their own boarding pass, status card, or membership card. Pre-packaged meal boxes, which include a hot casserole, will be distributed on all flights over 2 hours. Cases of transmission of communicable diseases on aircraft are very rare. If you're flying in from an international destination and landing at Calgary International Airport, you may be eligible to reduce your quarantine to as little as two days when you receive a negative test result provided Testing at Montreal-Trudeau International Airport will be available for a fee by reservation for all passengers eligible to travel to France. The features of this class vary depending on the aircraft. Shortly after boarding, you will receive a Customer Care Kit, containing a mask, hand sanitizer, water bottle, a headset and a snack. Q7: What happens if I can’t get a test or am still waiting for my test results? 9Hand sanitizer dispensers have been placed around the airport for your personal use. in Canada include complimentary Manulife COVID-19 emergency medical and quarantine insurance underwritten by The Manufacturers Life Insurance Company (“Manulife”). Some of our lounges may be temporarily closed.and some check-in areas or terminals may have been temporarily relocated. If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres), Air Canada for Business, or Kayak, Google Flights, and Skyscanner, you can change as the inherent characteristics of cabin air flow. If determined necessary, health authorities will meet the aircraft to assess and follow up as required. "Air Canada has advocated for the adoption of rational, science-based measures in Canada relating to COVID-19, to allow for the prudent easing of travel restrictions and the mandatory 14-day quarantine, thereby striking a better balance for travellers and for the Canadian economy without adversely impacting public health. use. For passengers outside of Canada, please consult with the Chinese Embassy in your country for relevant travel and entry guidelines. Learn more about how Air Canada is helping make your next trip secure and seamless. "Air Canada has advocated for the adoption of rational, science-based measures in Canada relating to COVID-19, to allow for the prudent easing of travel restrictions and the mandatory 14-day quarantine, thereby striking a better balance for travellers and for the Canadian economy without adversely impacting public health. You can then make a new booking. 3All of our gate counters are cleaned regularly for your convenience. The Government of Canada is taking strong, immediate and effective action to protect Canadians and our economy from the impacts of the global COVID-19 pandemic. Customer flow is managed via arrowed floor decals. Travelers are strongly encouraged to register at https://travel.Hawaii.gov/#/ and follow the instructions before departing Canada. Find out if your destination requires a COVID-19 test before you fly. Passengers also have the option of going to a Biron Health Group or Dynacare testing site within 72 hours of travel to obtain their negative screening certificate via a standard COVID-19 PCR test for a fee, or be tested on arrival Air Canada is the latest airline to offer unlimited flight passes in a bid to help kickstart air travel again in the wake of COVID-19 Photo: iStock Share Post on facebook wall Legally required to scan their own boarding Pass in air canada premium economy covid of your journey uploading documents. 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