Applies to customers with bookings made from 3 March 2020 onwards for travel completed by 30 April 2022. Your voucher can be used as payment, or part payment, for a new future booking. Once you receive your voucher via email, call our contact centre and quote the voucher code to use it. Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. At one point, British Airways operated 57 747-400 aircraft. Or even cancel it completely. Voucher can be used as payment, or part payment, for a future booking. Yes. Flights booked using vouchers will be subject to the new booking’s regular Terms and Conditions. By using ba.com you agree to the use of cookies. How do you know what travel or entry rules are in place for your destination? The Club World cabin onboard British Airways A350-1000, featuring the new Club Suite seats. BRITISH AIRWAYS are facing backlash after passengers on some recent BA flights are claiming there were minimal social distancing measures put in … Group travel bookings are not eligible for vouchers. This seating credit has to be used towards a seating purchase when you make a new booking. A minimum of 7 days' notice is required if making a hotel-only reservation. The value of any non-changeable hotel and / or experiences products is excluded from the voucher credit. Alternatively you can rebook or claim a voucher online: Go to Manage My Booking to rebook onto another flight. You will need to complete a Health Declaration form at check-in, and check-in any large hand luggage. 9. British Airways (BA) is the latest airline to remove the seats from one of its passenger aircraft in order to… Read More IAG Cargo: Adapting through challenging times A voucher may only be redeemed towards a new British Airways Holidays booking made once you have received the voucher. No, if you have completed the voucher application form, there is no further action required. The new trip booked using a voucher must be fully completed by 30 April 2023 (departure and return), See voucher information for further details. The voucher provided is valid for use towards a new British Airways Holidays booking (a minimum of 7 days' notice is required for hotel-only reservations) or British Airways flight only booking. British Airways in the coronavirus era: Inside a business class cabin from LA to London - and how the carrier's new meal box food offering compares to the old dining arrangements. If your holiday includes a non-changeable hotel and/or experience product and you wish to make a date change or apply for a voucher, the value of your original flights will be credited towards this. Face masks should always be worn in the airport and onboard your flight. 4. IMPORTANT: Please do not amend your booking in Manage My Booking yourself - we will do this on your behalf. Please be aware that some countries require you to take a COVID-19 test before you depart, and will only let you enter the country if you’ve tested negative. IMPORTANT: Please do not amend or cancel your booking in Manage My Booking - we will do this on your behalf. Customers with a full cash, Pay With Avios or longhaul redemption booking that contains British Airways (BA), or British Airways marketed codeshare flights only on 125 ticket numbers are eligible to choose Avios instead of a cash refund for the cash element paid for their ticket. Date changes must be made, or vouchers requested before check-in closes, 6. British Airways is to launch a voluntary Covid-19 test for passengers travelling to the UK from three US airports. Every key surface is disinfected after every flight and we clean our aircraft from nose to tail every day. We are aware of the UK Government’s announcement on further measures at the UK borders, including hotel-isolation requirements for arrivals from some destinations. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details, This supersedes all previous notice periods and is only available for travel dates up to up to 31 March 2021. Voucher can be used as payment, or part payment, for a future booking. Complete an application which you can find here. Where a booking has been made through a travel agent and seating has been booked directly with BA, when the new booking is made with the travel agent, you or your travel agent can contact BA to apply the seating credit to the new booking. If you made your booking before 3 March 2020, please see below for information on changing or cancelling your booking. Our book with confidence commitment means you have the option to change your booking date and destination. I’ve already cancelled my flight. Applies to bookings made prior to 3 March 2020 for travel due to have started by 28 February 2021 and bookings made from 3 March for travel due to be completed by 30 April 2022. Following the success of its long-awaited Club Suite … Please make sure your details are up to date in Manage My Booking. Best seats in First on a British Airways Airbus A380 Top picks: 1A, 1K, 2A, 2K Though the first-class cabin on the BA A380 isn’t the most special one — the 747 takes that award — nor the most elegant or modern — that goes to the First seats on the BA Boeing 787-9 — it is the best seat in terms of space and privacy. B ritish Airways said Tuesday that it will start testing passengers flying from the United States to London’s Heathrow Airport for COVID-19 in an effort to persuade the British government it should scrap rules requiring most international travelers to quarantine for 14 days.. All you need to know about changing your seat and when you can claim a refund for a seat you paid to reserve. When you’re not consuming food or drink, your face mask must be placed back on and must cover your nose and mouth at all times. Please contact your travel agent for more information. Thank you for your patience. British Airways has unveiled improvements to its first-class seat product, which will be installed on some newly delivered aircraft. You can find information on eVouchers here. 1. We’ll issue vouchers in the same currency as your original payment. Please see voucher information in the section below for further details. If you need to change your booking or cancel and request a voucher, you can do this online. If you’re unable to travel please call us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad and we’ll talk you through your options. Find information on discounted COVID-19 tests (UK only) if required to enter your destination. What are the new rules for customers travelling into Italy? No. The voucher is non-transferable. Yes, you will be able to claim a voucher which can then be used to book another reward flight in the future. At the gate, everyone sat down as normal on benches crowded together, although passengers were called by row so to be more organised with the boarding process. This might result in your family being split over different rows or across the aisle, however we will make sure each child under 12 is seated with an adult from your booking. British Airways has partnered with luxury travel brand Globe-Trotter to launch a new range of limited-edition carry-on suitcases containing a piece of one of the airline’s retired Boeing 747 aircraft. Due to high demand it may take a few days before the voucher confirmation is processed and a response received. You will need to provide evidence of a negative COVID-19 test taken within three days of your departure and a completed, Please be aware that some countries require you to take a COVID-19 test before you depart, and will only let you enter the country if you’ve tested negative. Booked direct via our contact centres, ba.com or trade outlets. For bookings made prior to 3 March 2020, this applies for journeys that are due to be completed by 28 February 2021. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit. Please note you will not be refunded any Avios points related to the original booking. A seating credit will be included in the value of your Future Travel Voucher. Any voucher issued (including all of those with a previous validity of 30 April 2022) must be used for bookings with travel completed by 30 April 2023. See voucher information for further details. When you travel with us, you will need to wear a face mask at all times, in the airport and on board, unless you qualify for the government exemption list. Applies to customers with bookings made prior to 3 March 2020 for travel due to have started by 28 February 2021. If you don’t choose your seats in advance, we’ll do our best to seat your family together a few days before your flight departs, from the limited selection of seats available. Testing requirements for travel to the UK, travel advice and entry requirements by destination, This offer only applies for new bookings made from Tuesday 3 March 2020 onwards, Applies for journeys that are due to have been completed by 30 April 2022, Booked direct via our contact centres, ba.com or trade outlets, Date changes must be made, or vouchers requested before check-in closes, Any fare difference between existing booking and new booking must be paid for, Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings. 8. Yes, you can still receive a voucher if your travel date is before 28 February 2021 (for bookings made prior to 3 March 2020) or you are due to complete your travel by 30 April 2022 (for bookings made from 3 March 2020 onwards). What happens if the UK Government apply a new quarantine procedure for returning to the UK after I have booked my holiday? In order to comply with requirements set by the Italian Authorities, loose items of clothing will not be allowed in the overhead lockers on your flight. Voucher can be used as payment, or part payment, for a future booking. The amount paid for the original product is credited towards any new arrangements. You will receive your voucher by email within seven days of your application. However, if your flight has been cancelled you are eligible for a voucher, regardless of your booking or travel dates. Can I use my voucher to pay some or all of the balance on an existing holiday booking? Whenever possible we will contact you by email or SMS to let you know of any changes before your departure. Due to high demand it may take a few days before the voucher confirmation is processed and a response received. As a guide, masks can last up to four hours, so please bring enough for the duration of your trip. Customers who are unable to travel on their intended departure date will be able to move their flights to a later date using our Book with Confidence policy. British Airways has once again changed its ‘Book with Confidence’ policy. Alternatively, you can claim Avios by contacting us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad. Anyone over 12 years is treated as an adult in our system, so we may seat … Before you travel please be aware that you will have your temperature screened before your flight departs, and customers with a high temperature won’t be allowed to board the flight. Once the Avios offer has been chosen, customers cannot subsequently convert to a voucher or cash refund instead. Best British Airways first-class seats on a Boeing 777. Is food and drink still available on your flights? When you’re on board, you’re allowed to remove your face mask for a reasonable time to enable you to eat or drink. The airline's Cranebank hub was the … If you booked via a travel agent, please contact them directly to discuss cancelling your booking. You’ll need to pay any difference if the new fare is more expensive. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate. EXTRAORDINARY photos of the mothballed British Airways training centre at the UK's biggest airport look post-apocalyptic. British Airways has been operating cargo-only flights with 777-300ERs in their normal configuration, placing cargo on and below seats. In the video, which is available to download below, Head of Global Sales Mark Muren interviews Dr Mike Harrigan, British Airways’ medical lead, on the measures in place including: What happens if I've paid extra for seating or baggage? BOARDING. To make a “date change only” to a British Airways Holidays booking please call 0800 727 800 (freephone) from the UK. The amount paid for the original package holiday is credited towards any new arrangements. The coronavirus pandemic has upended countless industries, including commercial aviation. Customers will be notified with new voucher details as soon as possible. From the BBC "British Airways is to launch a voluntary Covid-19 test for passengers travelling to the UK from three US airports. In these unprecedented times we know how important it is for you to have flexibility. Are hotel, car or experience bookings made separately to flight bookings eligible to receive the voucher? Find out more. For bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 30 April 2022, and for bookings made prior to 3 March 2020 for journeys due to have started by 28 February 2021, go to. Thank you for your understanding during these challenging times. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios. What new measures can passengers anticipate? For bookings made from 3 March 2020 onwards, this applies for journeys that are due to be completed by 30 April 2022. Less than three weeks' notice will be accepted if new UK government rules are introduced within this time that prevent your trip or require you to quarantine in a designated hotel on your return. Please check the FCDO website for further details. There will be no additional charge for this, as long as it does not exceed the standard hand baggage allowance. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios. What happens if you book a flight that’s cheaper than the value of the voucher? 2. Join Business Extra programme now Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees. 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